A little story from the world of customer relations:
While working Front of House at the theatre a few weeks ago for a
Sunday (this factors in) matinee, a lady came in wearing baby blue wellingtons,
a fisherman's cap, and a warm sweater (it was 23 degrees). She was also
carrying a wine box. Fine. Weirder things have happened in that neighbourhood.
A week or so later I would see a man passed out in his own urine with his penis
hanging out lying on the sidewalk. He would get help. Apparently this lady was
also in need of some help, as she would explain to my colleague in the box
office and myself. She bore a striking resemblance to both a homeless lady who
had come into the theatre another time to "look around" and to a
regular customer at the organic grocery store who suffered from dementia and
once attempted to return lettuce because it was wet (actually), so I was a
little skeptical from the get-go.
The patron came up to the box office and asked if there were any
tickets still available for the afternoon's performance. My colleague said
there were a few, and the patron seemed a little put out. She looked at her
box, then outside, then at us. "Oh," she said, "I'd really like
to see the show, but, you see, I'm going to require a little special attention."
(Red flag).
"OK..." replied my colleague, "what king of special
attention?"
The patron launched into a three-minute story about how she walked
to the theatre that day and how she usually walked down Huron Street, but today
she thought it was so beautiful that she would walk down a different street and
she wanted to be early for the show but she only had one emergency transit
token and couldn't afford to use it to go and come back (?)... etc. etc. until
we got to the point where she mentioned she had come across an orphaned baby
squirrel and some helpful passers-by had helped her get it into the box she
carried.
The box shifted for dramatic effect.
She would only buy a ticket if we could assure her that nothing
bad would happen to her little squirrel. My colleague and I exchanged looks and
then told her we could absolutely not keep the animal in the theatre. She
protested that we "had to help her" because she couldn't take the
squirrel the the Humane Society because they would put it down and there was
another organization out in Oakville that might take it but she couldn't get
there and so had stood outside a procession of churchgoers leaving Sunday mass,
asking each of them if they could drive the squirrel somewhere safe.
Her next request was for a phone book, to look up if there were
any Fransiscan monastaries nearby. Her reasoning was that they couldn't
possibly turn her away because St. Francis loved animals.
"I'm not crazy, right?" Let me get back to you on that
one.
Distraught we couldn't look after her squirrel, the patron left
for a few minutes and came back without the box. She bought a ticket, assuring
everyone around her that the squirrel should be fine. She then asked me to
confirm that the animal would be safe "there." When asked where
"there" was, she simply looked at me blankly and went into the
theatre.
As the show went on (and I sought proof that we hadn't drifted
into the arena of the unwell), one of the venue technicians came up to me and
asked if I had a box.
"What kind of box?"
"Oh, you know," she said, "about yay big... big
enough to hold a baby squirrel."
Oh heavens. She had been smoking in front of the theatre and a
small, injured squirrel had limped up to her, supposedly begging for help with
its eyes.
"No, I don't have a box, sorry."
"That's okay, I'll just wrap it up in a hoodie."
My thought was that the poor critter had been unsatisfied with the
wine box and was looking for a new savior (Fransiscan or not).
It turns out that squirrel number one was still safe in his box,
and by the end of the show there were two squirrels in two boxes around the
theatre...
So it remained as I ended my shift. That's what happens when
squirrels choose to have babies in a dog park next to a theatre.